At allaes.com, we want you to be completely satisfied with your supplement purchase. If for any reason you are not satisfied, we are here to help.
1. Eligibility for Returns
- Unopened and unused supplements can be returned within 30 days of receiving your order.
- Returns must be in the original condition and packaging, with seals intact and the product unused.
- Due to health and safety regulations, opened supplements are non-returnable unless the item is defective or damaged upon arrival.
2. Defective or Damaged Products
If you receive a supplement that is defective or damaged during shipping, please contact us within 7 days of receiving your order. We will provide a replacement or refund for the defective item.
3. Return Process
To initiate a return:
- Contact our customer service team at [email protected] with your order number and the reason for the return.
- We will send you detailed instructions on how to return your product.
- Please ensure that the product is securely packed to avoid any damage during return shipping.
4. Refunds
Once we receive the returned supplement, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method.
5. Shipping Fees
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).
- You will be responsible for the cost of return shipping unless the item is damaged, defective, or incorrectly shipped.
6. Exchanges
We only offer exchanges for supplements that are defective or damaged during shipping. If you need to exchange a product for any other reason, please initiate a return and place a new order for the desired product.
7. Important Notes
- Supplements are considered personal care products, and due to safety regulations, we are unable to accept returns on opened items.
- If you have any concerns about a supplement, including allergies, contraindications, or suitability for your needs, we recommend consulting with a healthcare professional prior to purchase.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to our customer support team at [email protected]. We are happy to assist you.